Troubleshoot my SumUp Kitchen Display System (KDS)

Changes to the fulfilment category setting only apply to new orders created after the change. Existing orders will remain unchanged.

This typically means the system integration is incomplete or incorrect. Please, verify that all setup steps have been completed to ensure proper communication between your POS and the KDS.

When you create or modify categories in POS Pro, they don’t automatically update in the KDS.  To apply the changes: 

1. Log in to your POS Pro's SumUp dashboard. 

2. Click "Sync Categories" to push updates to the KDS. 

3. Wait about 30 seconds, then open the KDS settings to view the changes.

4. If you were already viewing the "Categories" list, close and reopen the settings menu to refresh it.

Refreshing the KDS is mainly useful for updating category filters. If you made changes in POS Lite or POS Pro: 

1. Open the KDS category filter to see the updated list. 

2. If the filter was already open, close and reopen it to refresh the view.