Refund types available
Monetary refunds: refund any amount, up to the total of the sale, regardless of whether it’s a custom amount or item sale. This can be a full or partial refund. There is no breakdown of items, taxes, or discounts.
Itemised refunds: issue a refund based on individual items, with the refund amount reflecting any applicable taxes and discounts for the selected item(s).
Full or partial itemized refunds and full or partial monetary refunds are supported.
Refunds of all types are accurately reflected in all existing reports, including the refund types on fiscal reports.
Initiate a refund
On your SumUp profile, click on the “Sales” field.
Select the sale.
Click on refund, and you’ll be able to process the refund fully or partially.
At this point, you can choose what to refund:
A custom amount sale (sale made by entering a value on the amount screen or a single line transaction) is processed as monetary refunds by default.
An itemised sale (sale made by adding items from the catalog, whether single or multiple-line transactions) is processed as a full line item refund.
If you don’t have permission to perform this action, please reach out to the owner or administrator of the SumUp profile for support.